Fellow Products Reviews

I purchased the 18 ounce Eddy Steaming pitcher and received a 12 ounce pitcher instead. I contacted the company to arrange an exchange of the product. I was emailed a link to supposedly create a return label. It did not work and after over 48 hours of trying contacted them again. No response. I have attempted to contact them two more times with no response at all. This is thief. This is the business practice of shortsighted fools. It is among the worst so-called customer service I have ever encountered. Skip them and don’t waste your time or money. Will certainly not be shopping with them again.

First time purchase for their most of the products - Grinder, Pour-over Kit, Electric Kettle... since I am into pour-over coffee.
UPS Failed to delivery the items securely, items were missing/lost, and I was not able to receive it by the time I need.
Customer service tried to resolve the issue but eventually, they failed to find the resolution with UPS for missing/lost item and also not providing a full refund.
They offered the store credit but why can't it be in the original payment method for not secure delivery that is caused from the shipping courier? I know the company makes a good product but shipping and support experience deserves 2 stars.